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our policies

We're so glad you're here and ready to start this journey with us. Our goal is to build real relationships with our clients, ones where we know your face and your history well enough to notice what you need before you even have to ask.

Please Read Before Booking

Monthly Membership Policy

Enrollment in a monthly membership constitutes an agreement to receive the selected service on a recurring monthly basis for a minimum commitment of 12 months. This term is designed to allow sufficient time to achieve optimal, lasting results from your treatment plan. Membership payments are non-refundable, including for any month in which the service is not utilized. In this case, the credit will be on your account and can be applied to an appropriate service within 24 months of original enrollment of the membership start date. Memberships are assigned to the specific service selected at the time of enrollment and may not be transferred or applied toward an alternate treatment outside of what you enrolled in. Should a client wish to cancel their membership prior to completing the 12-month commitment, the remaining balance of the term must be paid in full. This balance is not forfeited — it will remain on file as a credit for 24 months from the original start date of your membership enrollment and may be used toward the service originally enrolled in. Credit not used within this 24 month period will expire and is nonrefundable. Membership credit and remaining balances are non-transferable and may not be applied to another individual's account or services. Clients enrolled in a membership are eligible to upgrade to a more advanced facial treatment at a discounted rate at any time during their membership term (see membership upgrade pricing).

Cancellation Policy

A deposit is required to secure all appointments- this deposit is applied toward your treatment at the time of service. If a deposit is not held for a rebooked appointment, a valid card on file is required to secure your appointment. If you need to cancel or reschedule, please provide at least 48 hours' notice. Appointments canceled or rescheduled within 48 hours of your scheduled time will forfeit the deposit or, if a card was held in place of a deposit, the card on file will be charged a late cancellation fee equal to the deposit amount. Clients arriving 15 minutes or more past their scheduled appointment time, or arriving with insufficient time remaining to safely and effectively perform the booked service, will be subject to the cancellation policy outlined above. No call / no show appointments will also forfeit the deposit (or be charged to the card on file), and future bookings will not be permitted.

We are dedicated to helping every client feel confident and cared for, through skilled hands, honest guidance, and treatments built around you.

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We understand that life happens, and things don't always go as planned. But maintaining these policies allows me to respect both your time and the time of every patient in my care, so everyone gets the attention and appointment slots they deserve. Thank you for understanding,
& for trusting us with your care!

A PSA with Love

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